EE, Vodafone and O2 prospects can now learn how their service stacks up towards the competitors, with a brand new research revealing which cell phone supplier receives probably the most complaints. Ofcom has launched a brand new report which analyses which cell phone supplier acquired probably the most quantity of complaints for the ultimate quarter of final yr. And two suppliers have been ranked backside of the pile by Ofcom.
Each Three and iD Cellular acquired probably the most quantity of of pay-monthly cell complaints per 100,000 prospects.
Three and iD Cellular acquired six complaints per 100,000, with Virgin Media and Vodafone simply behind on 5 per 100,000.
Ofcom mentioned over a 3rd (37 p.c) of iD Cellular’s complaints associated to complaints dealing with.
Whereas the opposite points prospects had have been to do with faults, service and offering complaints (18 p.c) in addition to points associated to altering a supplier.
For Three the most important buyer gripe was to do with billing, pricing and prices (30 p.c) adopted by complaints dealing with (25 p.c) and points to do with altering suppliers (19 p.c).
The primary criticism driver for Virgin Media prospects was to do with complaints dealing with, adopted by altering supplier and faults, service and provisioning points.
This quartet of cell phone suppliers all acquired extra complaints than the business common (three per 100,000) as did BT Cellular (4 per 100,00).
Ranked prime of the pile was Tesco Cellular who simply acquired one criticism per 100,000 subscribers.
Tesco’s providing was adopted intently by a trio of operators – Sky Cellular, EE and O2 who had simply two criticism per 100,000.
Ofcom mentioned total that the primary drivers of complaints throughout pay-monthly cell suppliers have been complaints dealing with (26 p.c), points regarding billing, pricing and prices (22 p.c) and faults, service and provisioning points (22 p.c).
Ofcom additionally ranked which broadband, pay TV and landline cellphone providers acquired probably the most and least quantity of complaints.
This is what it’s essential know, with totally different service suppliers ranked from finest performing to worst…
Broadband complaints per 100,000: EE – 6, Sky – 7, BT – 14, TalkTalk – 19, Plusnet – 21, Virgin Media – 23, Vodafone – 30.
(Business common of 16)
Landline complaints per 100,000: EE – 3, Sky – 4, BT – 8, Plusnet – 12, Virgin Media – 13, TalkTalk – 14, Vodafone – 15.
(Business common of 9)
Pay TV complaints per 100,000: Sky – 1, TalkTalk – 5, BT – 8, Virgin Media – 12.
(Business common of 5)