For those who’re attempting and failing to entry Santander’s on-line providers right this moment, it appears you aren’t alone. Hundreds of customers are complaining that on-line banking and the official app are offline and never working with many seeing a message that merely says “Oops one thing went improper.” The problems seem to have begun at round 10am and are nonetheless ongoing with the financial institution confirming that it’s having technical points with its on-line providers.
Unbiased monitoring web site DownDetector, which screens mentions throughout social media to trace when net providers are offline, is suggesting that 1000’s of consumers are presently experiencing the outage. In truth, on the time of writing, there are some 2,000 complaints that customers cannot entry the positioning or verify their accounts by way of the smartphone app.
Talking on DownDetector’s discussion board web page one Santander buyer stated: “I cannot get onto my on-line banking what is going on on?”
While one other added: “It is so irritating could not get a automotive right this moment.”
Many purchasers have additionally flocked to social media to vent their frustrations with one particular person tweeting, “Good that on the day of my automotive insurance coverage renewal, Santander is down so I can’t pay for my insurance coverage.”
Replying to prospects, Santander stated: “At the moment our providers are down. We’re working onerous to have these again up and working. Please do hold checking our web site for any updates.”
Santander’s standing web page has additionally confirmed that the financial institution’s on-line platforms are going through some severe gremlins with it exhibiting that Cellular Banking, On-line Banking and Phone Banking are all down.
A message additionally states, “We’re presently experiencing technical points, we’re working onerous to resolve. Apologies for any points this causes.”
It is presently unclear precisely what’s inflicting the issues or when they are going to be mounted though Santander has confirmed that its providers are receiving deliberate upkeep this weekend and it appears that evidently may very well be the foundation of the problems.